Last Updated Date: 25-January-2023

Your privacy is of utmost importance to us. You’ve placed your trust in us by using our services, and we endeavour to uphold that. For us, that means we’re committed to protecting and safeguarding any personal data you give us. It is in our customers’ interests that we act and remain transparent about the processing of your personal data. Our practices regarding the collection, use and disclosure of Personal Data that we receive through your use of our Services are explained in this Privacy Policy. Please read it carefully, and Geniefie!

  • Collection and Use of Personal Data
  • Personal Data that We Share with Third-parties
  • Your Choices
  • The Security of Your Personal Data
  • Our Policy Toward Children
  • Other Legal Matters
  • Further Clarifications
Collection and Use of Personal Data

The primary end towards which we collect information is to provide our Services and periodically upgrade them, to administer your use of such Services, and enable you to intuitively and easily navigate our App and Services.

Account Information. When you create a Geniefie Account, we’ll collect certain Personal Data that can be used to identify you, such as your name and email address (“PII”). If you create an Account using your login credentials from other Accounts, we’ll have access to and collect your name, email address, profile information, and other PII that your privacy settings on the other Accounts permit us to access. This Personal Data is used to ensure the security and privacy of your information. Your Personal Data may also be used to provide you with a more personalised experience when using our Services, for example.

Trip Information. In using our Services, you may provide Personal Data involving your travel plans, schedules, preferences, bookings, attachments, and other similar information. Additionally, you may provide Geniefie Personal Data regarding other Users who are travelling with you, or are included in your trips. We use this Personal Data to improve our Services for you and your co-travellers. These Services can include sending emails, notifications, messages etc that contain reminders, ads and deals that we judge relevant to your trip and travelling experience.

Personal Data Collected Using Cookies and other Web Technologies. As many website owners and operators do, we use automated data collection tools such as Cookies and Web Beacons. These enable us to collect certain Personal Data that helps us optimise our Services for individual users like you. For additional information regarding our use of Cookies and other Web technologies, please see our Cookie Policy (

Personal Data Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including Account holders (a “User”). Log Data may include Personal Data such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, which third-party website hosted the Services that brought a User the Services, search terms, information a User inputs related to their trip planning, adjustments made to existing itinerary, the links on our Services that a User clicked on, clickstream, session playback and statistics. We use Log Data to administer the Services and we analyse (and may engage third-parties to analyse) Log Data to improve, personalise and enhance our Services by expanding their features and functionality and tailoring them to our individual Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used. We may use it to improve your experience with the site, for example, to automatically determine the start and end city for your trip, to smooth your app experience of our app and Services.

Personal Data Sent by Your Mobile Device. There is certain information that your mobile device shares when you are using our Services. We collect information such as device identifiers, user settings, and the functioning operating system of your device. Additionally, the information about your use of Geniefie Services is also collected by us. Personal Data of such types may be used, for example, to allow for a Geniefie experience that is optimised for your device.

Location Information. When you use our Services, we may collect and store information regarding your location by converting your IP address into a rough geo-location or by accessing your device’s GPS coordinates or coarse location if you enable location services on your device. We may use such Personal Data to improve and personalise our Services for you, for example, by automatically determining the best route for your Geniefie trip, or suggesting nearby locations for your convenience.

Geniefie collects location data for the following
- To detect your current location while creating a new itinerary.
- Recommending places near your location.

Geniefie collects background location information to provide realtime information for the following
- Time to reach a point of interest.
- Time to leave a point of interest.
- Travel time with traffic considerations.
- When the user reaches or leaves a point of interest.

Personal Data you give us about other Users. We may receive Personal Data about other Users, such as your co-travellers, through you. It is necessary to point out that the responsibility of ensuring that those Users you provide information about are made aware of and approve this information being shared lies with you. Further, their acceptance of our Terms of Use and this Privacy Policy is also your responsibility as a User.

Other usages. In addition to the aforementioned purposes, we may use your Personal Data to provide a more personalised or customised experience to you, solicit feedback from you, for quality assurance, for customer support, to prevent fraud and scam, and to ensure proper operation of our Services.

Personal Data that We Share with Third-parties

We do not rent or sell your PII. We will not share any Personal Data that we have collected from or regarding you except as described below:

Personal Data Shared with Our Services Providers. Third-party services may be engaged by us to support our administration and providing of our Services. These third-party services providers have informed us or the general public that they apply security measures they consider adequate for the protection of Personal Data within their system, or they have a general reputation for applying such measures. One example of these third-party service providers are travel agents who should contact you or provide assistance with your bookings.

Personal Data Shared with Third-parties for Advertising and Research. We may share non-PII Personal Data with third parties (for example Google Analytics, Data Management Platforms), for demographic profiling, industry research & analysis, advertising, sales, marketing, case-studies, feedback collection, and other legally permissible purposes. For supplementary information regarding our disclosure of information to third-party advertising companies.

Personal Data Disclosed in Connection with Business Transactions. Personal Data that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third-party acquirer in connection with the transaction.

Personal Data Disclosed for Our Protection and the Protection of Others. In order to enforce and comply with the law, we cooperate with government and law enforcement officials, as well as private parties. Any Personal Data about you may be disclosed by us to such government or law officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Your Choices

We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services, since several are dependent on the aforementioned PII for their functioning.

Opt-Out. When you receive promotional communications from us, including but not limited to free newsletters, emails, messages, notifications, you will have the option to “opt-out.” This will either be through your Account or by following the unsubscribe guidelines as delineated in the emails you may periodically receive. There are certain necessary communications regarding the Services that you will not be able to opt out of. For example, communications regarding updates to our Terms of Use ( or this Privacy Policy, communications required to verify and protect your Personal Data, for managing your account, or information about billing.

Deleting or Modifying Your Personal Data. You can delete your PII and your Account by signing into your account and choosing to delete your account. You can also request us to do it by sending a request at Dubai Silicon Oasis, DDP Building A2, Dubai, UAE, with proof of your identity. We’ll take steps to delete your information as early as possible, but some information may remain in archived/backup copies for our records or as otherwise legally required.

Accessing Your Information. Your Account will list all the itineraries you have created with us and you can download or print any itinerary you choose. Other choices. If you do not want us to collect location information, you may disable that feature on your mobile device. Please note that this may affect the provision of Services. Similarly, your browser has more controls you can use to control what cookies and other information that it communicates with our Services. Third-party services (e.g. analytics services, advertising services) typically also provide control over their collection and use of your Personal Data.

The Security of Your Personal Data

We take reasonable measures (administrative, electronic and physical,) designed to protect the information that we collect from or about you, including PII, from unauthorised access, use, or disclosure. Our website is secured with HTTPS. However, the submission platforms that lead to our Services may not have the same levels of security. Please remain aware that no method of transmitting information over the Internet, or storing information, is completely secure. Accordingly, we cannot guarantee the absolute security of any information. Cloud Service Providers. We may also use third-party cloud service providers that provide data storage, hosting, data processing, backups, data analytics, logging, monitoring, and other services that are pursuant to standard terms and conditions that may be non-negotiable. We, and the general public, have been informed by these service providers that they apply security measures they consider adequate for the protection of Personal Data within their system, or they have a general reputation for applying such measures. However, we are not liable, to the fullest extent permitted by law, for any damages that may result from the misuse of any information, including Personal Data, by these companies.

Our Policy Toward Children

We do not direct our Services to children under 18 and do not knowingly collect PII from children under 18. If we learn that we have collected PII of a child under 18, we will take all measures to delete such information from our files as soon as possible.

Other Legal Matters

What Services This Policy Applies To. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. However, this Privacy Policy does apply to portions of our Services that are accessible via third-party websites, services, or applications. Also, please note that unless we define a term in this Privacy Policy, all capitalised terms used in this Privacy Policy have the same meanings as in our Terms of Use ( For this reason, please ensure that you have read and understood our Terms of Use before using our Services.

Revisions to this Privacy Policy. Any and all Personal Data that is collected by our Services is covered by the Privacy Policy in effect at the time that such Personal Data is collected. From time to time, we may make revisions to this Privacy Policy. In these cases, we will notify you of those changes by posting them on the Services or by sending you communication through email or other notification. Further, we will update the “Last Updated Date” at the start of this document to indicate when those changes will become effective.

Links to Other Sites. Our Services may contain links to websites and services that are owned or operated by third parties. Any information that you provide on or to a third-party service or that is collected by a third-party service is provided directly to the owner or operator of the third-party service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any third-party service. To protect your Personal Data, we recommend that you carefully review the privacy policies of all third-party services that you access.

International Transfer. Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. For example, if you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

Responding to Do Not Track Signals. Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.

Use of Google Maps API. Our Services use Google Maps API(s). Here is a link to their Privacy Policy.

Further Clarifications

Please contact us at [email protected] or Dubai Silicon Oasis, DDP Building A2, Dubai, UAE, if you have any questions about this Privacy Policy, or seek further clarification regarding anything contained herein.

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